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About

FAQ

• Where is the store based?

  Glyndon, MD

• Do you accept orders placed outside of the US?

  Coming Soon. However, at this time we only ship to Canada. We apologize if this is an inconvenience.

  (Revised 5/16/23)

• Where is my item(s) being shipped from?

  Items will be shipped from our warehouse(s)* and vendor(s) located within the USA.
  (Revised 5/16/23) *Maryland

• What if I did not receive my item(s) or package(s)?

  All packages will require a signature confirmation. If the tracking update shows that a signature was provided during the delivery or marked as delivered, but the customer did not receive their item(s) or package(s). Please contact us within 48 hours from the delivery date/time via email at [email protected].
  (Revised 5/16/23)

  If an item is missing from your order. Please contact us via email at [email protected] within 48 hours from the delivery date/time. We advise customers to continue to locate the missing item(s) or package(s) by contacting the postal service that did the delivery or with neighbors/family members.
  *Note: Some items may be shipped/delivered separately.*

  IMPORTANT: *All customers will have to file a claim with the postal service/carrier. We will follow all policies and procedures that are required. We will notify the customer once the investigation is finalized with full details of what the next step will be or if a replacement will or will not be issued. (Revised 5/16/23)

• How long will it take to receive my order?

  Orders can be processed the same day or within 1-3* store business days. After processing is complete your item(s) will be shipped. Most U.S domestic orders take anywhere from 1 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  *PRE-ORDERS WILL BE SHIPPED BY OR ON THE DATE IN THE DESCRIPTION*

  *Note: All customers will receive a shipping confirmation email with a tracking # attached.* (Revised 5/16/23)

• What if I need to cancel my order?

  Any orders that are canceled after a purchase has been processed, a 25% restocking/cancellation fee will be applied. *Any orders that have been marked as shipped will be charged a 25% restocking fee + shipping & handling.

  (*Shipping and Handling costs are non refundable*)

  (Revised 5/16/23)

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.